Terms of Service

1. Service Overview

SoloHours is a hosted time-tracking service for freelancers and solo professionals.

• Client and project organization.
• Timer and manual time tracking.
• Billable/non-billable tracking and reporting.
• CSV exports and invoiced status workflows.

2. Accounts and Security

• You must provide accurate account information.
• You are responsible for your credentials and account activity.
• You must promptly notify us of suspected unauthorized use.

3. Subscriptions and Billing

• Paid features, pricing, and limits are described on the pricing and checkout pages.
• Paid subscriptions are processed through Paddle as Merchant of Record.
• Subscription status, renewals, cancellations, taxes, and refunds are governed by Paddle's terms and applicable law.
• Proration applies when you upgrade or downgrade a subscription, and billing adjustments are processed through Paddle.
• Subscriptions renew automatically unless cancelled before the renewal date through Paddle.
• If you cancel a paid subscription, cancellation handling, timing of access changes, and refund eligibility are managed through Paddle and subject to Paddle Buyer Terms and policies.
• SoloHours does not store full payment card details on its own servers.

4. Refund Policy

• SoloHours uses Paddle as Merchant of Record for all payments, billing, and refunds.
• Customers may request a refund within 14 days of purchase, subject to Paddle's refund policy and applicable law.
• Refund requests must be submitted through Paddle support channels.
• For more information, see Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms.

5. Acceptable Use

• No unauthorized access attempts, abuse, malware, or service interference.
• No use that violates law or third-party rights.
• No reverse engineering except where prohibited by law.

6. Data, IP, and Service Changes

• You retain ownership of your content and data (including clients, projects, and time entries).
• You grant SoloHours a limited license to host, process, and transmit your data solely to operate, secure, and support the service.
• We may modify, add, or remove features to improve security, reliability, legal compliance, or product quality.
• We do not guarantee uninterrupted or error-free availability.

7. Suspension, Termination, and Legal Terms

• You may stop using SoloHours at any time.
• We may suspend or terminate accounts that violate these Terms or pose risk to SoloHours or other users.
• To the maximum extent permitted by law, SoloHours is provided "as is" and "as available."
• To the fullest extent permitted by law, liability is limited to direct damages up to amounts paid for SoloHours in the 12 months before the claim event.
• If any part of these Terms is unenforceable, the remaining provisions remain in effect.